Dealer Helpdesk Software


CLIENT OVERVIEW
 

Our client is the world’s largest tractor brand by volume. As the market leader in India for the past 30 years, it has helped bring Farm Tech Prosperity to the Indian farmer with technologically superior affordable solutions. It has achieved the distinction of being the largest tractor company in the world with tractor sales in more than 40 countries across six continents with more than 1000 dealers world-wide.

KEY REQUIREMENTS
  • The need of website and mobile app to interact with dealers & resolve their issues online.
  • A helpdesk for dealer to raise their issue to an appropriate department.
  • Auto email and mobile notification of issues raised, Know More…
KEY CONTRIBUTIONS
  • Developed the application using light and well known HMVC framework.
  • Implemented mobile app in android and iOS apple version.
  • Prepared test plans and test cases to make sure it..Know More…
 
KEY BENEFITS
  • Increased efficiency of the client’s communication process with dealers by almost 90%.
  • Ease of access anytime to check with statuses and replies.
  • Automatic email and mobile notification at every step. Know More…
 
FUNCTIONAL ARCHITECTURE DIAGRAM
Diagram Below..Know More…  
TECHNOLOGY STACK
  • PHP
  • Mysql
  • Javascript
  • CSS
  • Gitlab
  • active.collab